Frequently Asked
Questions

333jili requires all players to complete Know Your Customer (KYC) verification before making a deposit or withdrawal. Accepted government-issued IDs include:

• Philippine Passport
• SSS / UMID Card
• Driver's License
• PhilSys National ID
• Voter's ID
• PRC ID

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours on business days.

No. 333jili strictly enforces a one-account-per-player policy. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of our Terms & Conditions. If duplicate accounts are detected, all accounts will be suspended and any winnings may be forfeited. If you've forgotten your login details, use the password recovery option or contact our support team for assistance.

On the 333jili login page, click "Forgot Password" and enter the mobile number or email address linked to your account. You'll receive a one-time password (OTP) reset code. Enter the code, then set a new password. If you no longer have access to your registered contact details, reach out to our 24/7 live chat support team with your KYC documents for manual account recovery.

Some account details — such as your registered name — cannot be changed after KYC verification, as they must match your government ID. Other details like your email address, phone number, or linked payment method can be updated via Account Settings. For security reasons, changes to sensitive information may require re-verification. Contact our support team if you need assistance with any account update.

333jili supports a range of payment methods tailored for Filipino players:

• E-wallets: GCash, PayMaya / Maya
• Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card: Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (₱). Please note that credit card deposits for gambling are not accepted in compliance with current Philippine regulations.

The minimum deposit on 333jili is ₱100 for most payment methods. GCash and Maya deposits are typically processed instantly. Bank transfer deposits may take up to 30 minutes depending on your bank. There is no maximum deposit limit set by 333jili, though your bank or e-wallet provider may impose their own transaction limits.

Withdrawal processing times on 333jili vary by method:

• GCash / Maya: Usually within 15–30 minutes
• Bank Transfer: 1–3 business days depending on the receiving bank
• Debit Card: 1–5 business days

Before your first withdrawal, your KYC verification must be fully approved. Withdrawals are processed to the same payment method used for your deposit whenever possible. The minimum withdrawal amount is ₱200.

Withdrawals may be declined for several reasons:

• KYC verification is incomplete or pending
• Active bonus wagering requirements have not been met
• The withdrawal amount is below the minimum threshold
• The payment details provided do not match your verified account name
• Suspected fraudulent or irregular account activity

If your withdrawal was rejected and you believe it was in error, contact our 24/7 live chat support team with your transaction reference number for a full review.

333jili does not charge any platform fees for standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — particularly for inter-bank transfers. We recommend checking with your payment provider before initiating a transaction. Any applicable third-party fees will be displayed during the transaction process where possible.

333jili offers a wide variety of games designed for Filipino players, including:

• Fishing Games: Treasure Boat Fishing and other arcade-style fishing titles
• Slots: Hundreds of slot titles with varying themes, paylines, and jackpot sizes
• Bingo: Fast-paced bingo rooms with multiple card options
• Live Casino: Live dealer baccarat, roulette, blackjack, and more via 333jili Casino
• Specialty Games: Dinosaur Tycoon and other unique titles exclusive to 333jili

New games are added regularly. Check the 333jili lobby for the latest additions.

After completing registration and your first deposit, the welcome bonus is typically credited to your account automatically. In some cases, you may need to enter a promo code during registration or opt in via the Promotions page. Always read the full bonus terms before claiming — key details include the minimum qualifying deposit amount, the wagering requirement (how many times you must bet the bonus before withdrawing), eligible games, and the expiry period. Bonuses that are not used within the stated timeframe will be forfeited.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet a bonus amount before the winnings become withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw any winnings derived from that bonus. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific bonus terms on 333jili for exact contribution rates.

Yes. All games on 333jili use certified Random Number Generator (RNG) technology, which ensures that every spin, card draw, and game outcome is completely random and independent of previous results. 333jili's game providers are audited by independent testing laboratories to verify fairness and accuracy of published Return to Player (RTP) percentages. Live casino games are streamed in real time from professional studios with physical cards and wheels, providing an additional layer of transparency.

Absolutely. 333jili is fully optimized for mobile play. You can access all games directly through your mobile browser — no download required. The platform is compatible with both Android and iOS devices. For the best experience, use a stable internet connection (WiFi or LTE/5G). Some players in Manila, Cebu, and Davao prefer using the 333jili mobile app for faster load times and push notifications on promotions — check the 333jili website for the latest app download instructions.

333jili operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for overseeing all legal gaming activities in the Philippines. The platform uses SSL encryption to protect all data transmissions, and player funds are held in segregated accounts separate from operational funds. Your personal and financial information is never sold to third parties.

333jili provides a full suite of responsible gaming tools accessible from Account Settings → Responsible Gaming:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Session Time Limits: Automatically log out after a set period of play
• Cooling-Off Period: Temporarily suspend your account for 1, 7, or 30 days
• Self-Exclusion: Close your account for 6 months, 1 year, 3 years, or permanently

These tools activate immediately upon request. If you need help setting them up, our support team is available 24/7. For more information, visit our Responsible Gaming page.

The minimum legal age to participate in casino-style gambling in the Philippines is 21 years old, as mandated by PAGCOR regulations. 333jili strictly enforces this requirement through mandatory age verification during the KYC process. Any account found to belong to a player under 21 will be immediately and permanently suspended. If you suspect a minor has accessed 333jili, please contact our support team immediately.

333jili offers 24/7 customer support through the following channels:

• Live Chat: Available directly on the 333jili website — the fastest way to get help
• Email: [email protected] — for non-urgent inquiries, account issues, and document submissions

Our support team is trained to handle all types of inquiries — from technical issues and payment questions to responsible gaming concerns — with professionalism and discretion. Average live chat response time is under 2 minutes.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please take action immediately. You can:

• Activate self-exclusion on your 333jili account via Account Settings
• Contact the NCMH Crisis Hotline at 1553 (toll-free, 24/7) for confidential mental health support
• Speak with our responsible gaming support team via live chat — no judgment, complete confidentiality
• Visit our Responsible Gaming page for a full self-assessment and list of support resources

Gambling is addictive. Know when to stop.